Founding Release & Deposit Terms

The Founding Release

The Vessel & Reed Founding Release is limited to 50 UK businesses.

Founding Customers receive a Founding Customer price of £39 + VAT per month per diffuser, compared with our intended standard price of £49 + VAT per month per diffuser, for their first 12 months of service.

The service has a 3-month minimum term from the agreed service start date. After the minimum term, you may continue the service at your Founding Customer price for the remainder of your first 12 months, subject to the applicable service terms.

Founding Customers will also receive direct access to the founding team and the opportunity to provide feedback as we develop the service.

What your £30 deposit does

Your £30 deposit:

• reserves your place as a Vessel & Reed Founding Customer;
• reserves an allocation for one diffuser in our first production run;
• is credited in full against your first service payment;
• is refundable in full until your order enters production; and
• will be refunded automatically if Vessel & Reed does not proceed with the first production run.

We will notify you by email when your order enters production. Once that notification has been sent, the deposit will no longer be refundable, but it will still be credited against your first service payment.

Requesting a refund

Before your order enters production, you can request a refund by emailing hello@vesselandreed.co.uk from the email address used when reserving your place.

Approved refunds will be returned to the original payment method used to pay the deposit. The time taken for the funds to appear will depend on your payment provider.

Before your service starts

Before any recurring service payment is taken, we will confirm in writing:

• your chosen scent Profile;
• the number of diffusers being supplied;
• delivery details;
• your expected service start date;
• your Founding Customer price; and
• the applicable ongoing service terms.

Paying the £30 deposit does not start a subscription and does not authorise recurring payments.

Your ongoing Vessel & Reed service will only begin once the service arrangements have been confirmed.

Minimum term

Once your Vessel & Reed service begins, there is a 3-month minimum term.

After the minimum term, you may continue the service in accordance with the applicable service terms. Your Founding Customer price will continue for the remainder of your first 12 months of service.

Payments

Deposits are processed securely by Stripe. Vessel & Reed does not receive or store your full card details.

The £30 deposit is a one-time payment and is separate from the recurring payments for your Vessel & Reed service.